AlertHub Terms and Conditions

Last updated: 23/10/2026 13:32 UTC

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between AlertHub ("AlertHub", "we", "us", or "our") and the individual or entity ("User", "Customer", or "you") accessing or using the website, APIs, webhooks, mobile applications, and services located at alerthub.io (collectively, the "Service"). By registering an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Service.

Eligibility & Account Registration

Eligibility: You must be at least 18 years of age and possess the legal capacity to enter into binding agreements.
Account Creation: You must provide accurate, current, and complete information during registration (including a valid email address, name, and password) and keep your account details updated.
Account Security: You are responsible for safeguarding your login credentials, API keys, and session tokens. You must immediately notify AlertHub at hello@alerthub.io if you become aware of any unauthorized access or security breach regarding your account. AlertHub will not be liable for any loss or damage arising from your failure to protect your credentials.

Description of the Service

AlertHub provides real-time event ingestion, multi-channel notification routing (including mobile push, email, WhatsApp, and upstream webhooks), and live event dashboards.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service strictly in accordance with these Terms and your active subscription tier.
We continuously improve our platform and may modify, add, or deprecate non-core features, APIs, or interfaces at our reasonable discretion.

Subscription Plans, Billing, and Payments

Free and Paid Tiers: AlertHub offers a free tier with usage thresholds (such as event volume and webhook delivery quotas) and paid subscription tiers with expanded capacity and capabilities.
Billing via Stripe: Paid subscriptions are billed in advance on a recurring monthly or annual basis via our third-party payment processor, Stripe. By subscribing to a paid tier, you authorize AlertHub (via Stripe) to charge your designated payment method the recurring subscription fee, including applicable value-added taxes (VAT), sales taxes, or other governmental levies.
Multi-Currency: Subscription charges are processed in the currency selected during checkout (such as GBP, EUR, or USD).
Subscription Renewals & Upgrades: Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. When upgrading your plan mid-cycle, charges will be prorated according to Stripe's billing calculation.
Cancellations: You may cancel your subscription at any time via your in-app billing settings or the Stripe Customer Portal. Cancellation takes effect at the end of the current paid billing cycle. You will retain access to your paid tier until that period ends, after which your account will revert to the Free tier.
Refunds: Payments are non-refundable, and we do not provide credits or prorated refunds for partially used billing periods or unused event allowances, except where required by statutory consumer law.

Acceptable Use Policy

You agree that you will not use AlertHub to:

Violate any applicable local, national, or international law, statute, or regulation.
Ingest, transmit, or distribute any content that is defamatory, abusive, obscene, fraudulent, infringing on intellectual property, or contains malicious code (such as viruses, trojans, worms, or logic bombs).
Distribute unsolicited bulk communications, commercial spam, or phishing attempts.
Attempt to probe, scan, or test the vulnerability of AlertHub's servers, networks, APIs, or databases, or breach security or authentication mechanisms.
Circumvent API rate limits, overload our infrastructure through abusive request volume, or conduct denial-of-service (DoS/DDoS) attacks.
Reverse-engineer, decompile, disassemble, or derive the source code of any component of the Service.
Resell, rent, lease, or distribute AlertHub as a standalone white-labeled service without our prior written authorization.

We reserve the right, without liability, to immediately suspend or terminate your account and API access if we determine that your usage violates this Acceptable Use Policy.

Customer Data & Webhook Content

Ownership of Data: You retain full ownership and intellectual property rights in and to all data, text, JSON payloads, or event metadata transmitted by you or on your behalf to AlertHub ("Customer Data").
License to Process: You grant AlertHub a worldwide, non-exclusive, royalty-free license to ingest, host, parse, cache, and transmit Customer Data solely as necessary to provide, secure, and maintain the Service.
Data Responsibility: You represent and warrant that you own or have obtained all necessary legal rights, permissions, and lawful bases (under GDPR and privacy regulations) to collect, transmit, and route Customer Data through AlertHub.

Intellectual Property

Except for Customer Data, all rights, title, and interest in and to AlertHub (including software, algorithms, code, database schemas, trademarks, domain names, logos, user interfaces, documentation, and designs) are and remain the exclusive property of AlertHub and its licensors. You may not reproduce, modify, or create derivative works of any part of our platform without prior written permission.

Service Availability & Disclaimers

"As-Is" and "As-Available": The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, AlertHub disclaims all representations, warranties, and conditions of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
No Guarantee of Uninterrupted Operation: We make no warranty that the Service will meet your exact requirements, will be uninterrupted, error-free, completely secure, or that defects will be corrected immediately.
Downstream Relay Dependencies: AlertHub depends on third-party networks and infrastructure for downstream notification delivery, including mobile operating system push relays (such as Google Firebase Cloud Messaging / Apple APNs), telecommunications carriers (SMS), email service providers, and third-party webhook recipient servers. AlertHub is not responsible or liable for delays, delivery failures, or dropped notifications resulting from network congestion, device power-management modes, carrier filtering, or recipient server downtime outside our reasonable control.

Limitation of Liability

Exclusion of Consequential Damages: To the maximum extent permitted by applicable law, in no event shall AlertHub, its owners, directors, employees, or affiliates be liable to you or any third party for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, lost revenue, loss of data, loss of goodwill, business interruption, or system downtime, regardless of the theory of liability (contract, tort, negligence, or otherwise), even if advised of the possibility of such damages.
Monetary Cap on Liability: AlertHub's total aggregate liability arising out of or relating to these Terms or your use of the Service shall under no circumstances exceed the greater of:
- (a) The total amount paid by you to AlertHub for the Service in the twelve (12) months immediately preceding the event giving rise to liability; or
- (b) £50.00 GBP (or €50.00 EUR / $50.00 USD).
Statutory Exceptions: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless AlertHub, its owners, directors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or legal fees arising out of or relating to:

(a) Your breach of these Terms or the Acceptable Use Policy;
(b) Customer Data ingested or routed through your account; or
(c) Your violation of any third-party rights, including privacy or intellectual property rights.

Modifications to Terms and the Service

Right to Modify: We reserve the right to amend, update, or revise these Terms at any time to reflect operational, commercial, or legal changes.
Notice of Material Changes: If we introduce material changes to these Terms that substantially impact your rights or obligations, we will provide at least fifteen (15) days' advance notice before the changes take effect. Notice will be given by sending an email to the address associated with your account or by displaying a conspicuous announcement on our website or user dashboard.
Acceptance of Revised Terms: If you object to the revised Terms, you must stop using the Service and cancel your account before the effective date. Your continued access to or use of AlertHub after the effective date of the revised Terms constitutes your full acceptance of the modifications. Non-material changes (such as minor formatting, typo fixes, or legal updates that do not diminish your rights) take effect immediately upon publication.

Suspension and Termination

Termination by User: You may terminate your account at any time by accessing your account settings or contacting hello@alerthub.io.
Termination by AlertHub: We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, if:
- (a) You breach any provision of these Terms or the Acceptable Use Policy;
- (b) Your payment fails or is overdue;
- (c) Your usage poses a security threat or stability risk to our infrastructure or other users; or
- (d) We are required to do so by applicable law or a competent judicial authority.
Effect of Termination: Upon termination, your right to use the Service immediately ceases, and API keys are invalidated. Sections 5, 6, 7, 8, 9, 11, and 12 shall survive any termination of this Agreement.

Governing Law and Dispute Resolution

Governing Law: These Terms, and any dispute, controversy, or claim arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales.
Jurisdiction: The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Service.
Informal Resolution: Before initiating formal legal proceedings, you and AlertHub agree to attempt in good faith to resolve any dispute informally by contacting hello@alerthub.io.

General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and AlertHub concerning your use of the Service, superseding any prior written or oral agreements.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Contact & Legal Notices

All formal legal notices, questions, or inquiries regarding these Terms should be sent to:

Email:hello@alerthub.io
Contact Form: alerthub.io/contact